We all have conflict in our lives, but what's really interesting is that while some conflicts arise out of disagreements about an issue, other conflicts occur as a result of other "relationship" factors (how we speak to each other, how we behave when arguing, etc). You'd be amazed (or maybe you wouldn't be amazed) at the number of conflicts and disagreements that are unnecessary, if only we interacted differently. And, of course, most of us realize that conflict escalates rapidly if one "says the wrong thing". Our goal with this unusual book is to help you reduce unnecessary conflict that comes from how you interact -- something over which you DO have control. Disagreements happen. How you speak and treat others will determine if you have a lot of unpleasant and damaging conflict. Our focus in this book is the workplace. Why? Because careers, and job success aren't determined only by your competence in your job. Admit it or not, but promotions and advancement are also affected by how well we get along with the people around us. Many a career has foundered on the ship of poor interpersonal skills and aggressive communication. Nice "guys" do NOT finish last. That said, the skills in this book are so applicable to family and friends that it's worth buying the book just to improve your more personal relationships. You will learn a variety of language techniques you can apply INSTANTLY, as soon as you get your copy. You will learn how to alter your language so, even if you are upset or angry, you can phrase things in ways other people can "hear" rather than in ways people will shut out. We've made it easy to learn cooperative communication skills, and I guarantee you that the content in this book will teach you something new. This is NOT a rehash of the usual platitudes.