The Point: Whether you do occasional speeches and presentations or you do them more often, eventually you are going to come across situations where one or more people in your audience are resistant to your message. That can manifest itself in some pretty harrowing behavior, from challenging you, to outright heckling. How you conduct yourself in these situations will determine whether you succeed, or fail miserably. Knowing how to handle these situations will also help you reduce stress associated with public speaking. What's Included: Presenting To Difficult & Hostile Groups Helpcard is an essential tool for any public speaker or anyone who works with groups. Need to make a presentation to "the brass"? This will help. Have to talk to a group of people you KNOW aren't going to be happy about what you need to say? This will help.. It's a fast way of learning: How to PREVENT heckling How to IMPROVE listening How to DEAL with objections How to MANAGE challenges and confrontation Learning these advanced speaking and group techniques can help you build better links with your audience, and reduce resistance and objections. Designed so you can review it before each presentation you give.