When we get emotional, even slightly, research in psychology tells us that we tend to think less, and react more. That's what gets us into trouble when there is disagreement or conflict, no matter what the cause, no matter whether at home at the office. An overwhelming amount of conflict escalates because one or both parties gets mad, starts to react rather than think, and says or does things that make things much worse. It's simply time to start thinking. Start using your head to manage conflict. And, we have a tool to help you. Using Your Head To Manage Conflict Helpcard is a summary of the major methods you can use to manage conflict in your life. Why is this important? First, because each conflict situation is different and needs to handled differently, if the outcome is to be positive. Second, because most people only use one method of conflict management, and miss the others. I want YOU to have all the techniques available, and I want you to know which ones to use in which situations.